FAQ عربي

Privacy policy

القائمة الجانبية

    Privacy and Confidentiality

     

    The Ministry of Social Affairs Portal takes the confidentiality of its users and visitors information as a top priority, the Portal Administration makes every effort  to provide high quality service to all beneficiaries. Thus, the privacy and confidentiality, herein illustrated, are considered part of the of the usage terms and provisions of the Ministry of Social Affairs Portal.

     

     

    The Ministry of Social Affairs does not gather personal information about you when you visit its portal unless you specifically and knowingly opted to provide such information to us. If you choose to submit your information, we would only use it to it to respond to your request for information or services in line with what is mentioned with regard to these policies. By using the Ministry of Social Affairs Portal, that means you have complied with such a privacy and confidentiality policy.

     

    Visitors of the Portal and the beneficiaries of its services should review the terms and principles of privacy and confidentiality of information every now and then, in order to be updated and informed of any modifications to them, bearing in mind that the Portal Administration is not to be liable to announce any updates applied to these terms and principles.  Using the Portal means that you have viewed and complied with these terms and principles, and the continuous recurrent modifications applied to them.

      

    The Ministry of Social Affairs is not responsible under any circumstances for any direct, indirect, incidental, consequential, special or exceptional harms arise from using the Portal or inability of using it.

     

    The security of Personal Information:

    The Privacy and Confidentiality document has been prepared to help the visitors and users understand the nature of data gathered from them when they visit the Portal and how to deal with it.

     

    The Portal Administration takes the proper, appropriate procedures and measures to maintain the personal information which it has in a safe way guaranteeing its protection against loss or unlicensed access, or abuse, or unlicensed modification and disclosure. Among the most important measures applied at in the ministry to protect the visitor's personal information are the following:

    • Strict procedures and measures in order to protect the information security, and the technology used to shield from fraud and unauthorized access to our systems.
    • Regular and periodical updating of protection procedures and regulations which meet or exceed the standards.
    • Our employees are qualified and trained to respect the confidentiality of our visitors' personal information.

     

    Personal Information Gathering:

     

    Once the user visits the Ministry of Social Affairs Portal, its server registers the internet protocol (IP) of the user, and the date and time of the visit, and the URL address of any website from which links you to the Portal.

     

    Most websites, once visited, put a small file on the hard disc of visitor's computer (browser). This files are called Cookies; which are text files. These text files contain information enabling the website which put it to retrieve it when necessity during the user's forthcoming visit to the website. The saved information includes:

     

    Remembering user name and password.

     

    Saving page settings in case it was available at the Portal.

     

    Saving colors chosen by the user.

     

    Unavailability of voting more than once for the same user.

     

    The browser (visitor) may not have to enter the password every time he/she visit the Portal, as its system will be able to detect it via cookies, or it could prevent the user from re-voting process if he/she had voted before, and so forth. Accordingly, the Ministry of Social Affairs Portal will use the information in the cookies for technical purposes related to it when visited more than once. Also, the Portal can change the information contained within the cookies or add new information whenever you visit the Ministry of Social Affairs Portal.

     

    If you used direct application or sent us an email via the Ministry of Social Affairs portal providing us with personal data, we might share necessary data with other bodies or departments in order to serve you in a more effective way. We will not share your personal data with non-governmental bodies unless it is licensed from concerned bodies to perform specific governmental services. By Providing your personal information via the Ministry of Social Affairs Portal, means you fully on the storage, processing and use of such data by the Saudi authorities. We preserve the right at all times to disclose any information to the concerned bodies when necessary, in order to abide by any law, system, or governmental request.

     

    You are fully accountable for the validity and honesty of the information sent via this Portal.

     

     

    Privacy Protection:

     

    To be able to help you protect your personal information, we recommend the following procedures:

    • Contact us immediately when you think that someone was able to obtain your password, usage code, PIN, or any other confidential information.
    • Refraining from giving confidential information via the telephone or over the internet unless you know the identity of the one speaking to you.
    • Use a secure browser when conducting transactions over the Internet, along with closing unused applications on the internet, and make sure that the Anti-virus  software is always updated.

    In case of having any inquiries or opinions about the privacy principles, you can communicate with us via the Portal through the Contact Us form at the Contact Us  page.

     

    To maintain your personal data, the electronic storage and sent personal information are secured through using the appropriate security technologies.

    To maintain your personal information,

     

    This Portal may contain links to websites or portals that may use ways to protect information and privacy differ from the methods used by us, and we are not responsible for the content, ways, methods, and privacies of these other websites. We advise you to refer to privacy notices of these websites.

     

     

    Email Sending:

     

    When you inquire or request information about a specific service, or in case of providing additional information using any of the communication means with the Ministry whether  electronic or non-electronic such as inquiring about our website, we will use your email address to reply to your inquiries, Also it is possible to save your email address and message, and our response for quality control purposes, and we may also do so for legal and censoring purposes.